Modern collections isn’t about demanding payment in full to every customer. FLC is more than just a
collections up-skill course. FLC shows collectors how to control phone conversations, ask questions
without interrogating customers or directly asking the question. FLC gives collectors the knowledge to
identify financial hardship faster and in a less intrusive way.
FLC also includes Skip Prevention Techniques. Skip prevention ensures collectors know how to verify
information provided by customers on the fly and what to ask to help prevent the customer from
becoming a future skip.
Skip Prevention Techniques gets collectors in the right mindset when working tricky accounts.
FLC also covers conflict resolution to help collectors retain control of the conversation and defuse
situations before they get out of control. More importantly collectors need to know there limits.
The FLC course is customized to incorporate your internal compliance policies so all training enforces your internal policies.